Refund policy

Refund & Return Policy (United States Only)

This policy applies only to orders shipped within the United States.

1) Return & Refund Overview

We strive to ensure you are satisfied with your purchase from L.A. Lucky Global.

  • Non-Perishable Items: We offer a 30-day return window from the confirmed delivery date.
  • Perishable Goods (Food, Beverages): Due to food safety regulations, we cannot accept returns on food items. However, if you receive a damaged, expired, or incorrect food item, we will offer a refund or replacement without requiring a return (See Section 5).

2) Eligibility Requirements for Returns (Non-Food Items)

To be eligible for a return (for non-food items like cookware or utensils), items must be:

  • New, unused, and in original packaging.

  • Include proof of purchase (Order number).

3) How to Request a Return or Refund

Please contact our support team before sending any item back.

📧 Email: support@laluckyglobal.com

Include your order number and reason for return. If approved, you will receive a Return Authorization (RA) and detailed instructions.

Return Address (RA required):
5699 Rickenbacker Rd
Bell, CA 90201
United States

Note: Returns sent without prior authorization will not be accepted.

4) Shipping Costs

  • Defective/Damaged/Wrong Items: We will provide a prepaid return label or issue a full refund including shipping.

  • Change of Mind (Non-Food Items only): Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

5) Damaged, Defective, or Spilled Items (IMPORTANT)

Please inspect your order upon reception. If your food items arrive damaged, spilled, or spoiled:

  1. Contact us within 48 hours of delivery at support@laluckyglobal.com.
  2. Include your Order Number and Photos/Video of the damaged product.
  3. Resolution: We will issue a replacement or a full refund to your original payment method. You do not need to return the spoiled food.

6) Non-Returnable & Final Sale Items

The following items are final sale and not eligible for return or refund:

  • Sale, clearance, or discounted items
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods (food, flowers, plants)
  • Personal care or beauty products
  • Hazardous or flammable materials
  • Items that have been used, worn, altered, installed, or are not in original condition

7) Exchanges

We do not offer direct exchanges. To obtain a different item, you must place a new order and submit a return request for the original item (subject to approval).

8) Refund Processing

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method
  • Refunds may be reduced for missing items, signs of use, damage, or shipping/label costs
  • Please allow up to 10 business days for your bank or card issuer to process the refund

If more than 15 business days have passed since approval, contact: support@laluckyglobal.com.

9) Refused or Undeliverable Shipments

Orders that are refused may incur original shipping costs and return-to-sender fees. These costs will be deducted from your refund.

10) Policy Enforcement

We reserve the right to:

  • Limit or refuse returns from customers with excessive return activity
  • Update this policy at any time. The terms applicable to your order are those in effect at the time of purchase.
  • Interpret and enforce this policy at our sole discretion, consistent with applicable U.S. law